Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • Every single help request you submit to us will be attended to within maximum sixty minutes. If for any reason whatsoever your support ticket or email calls for additional assistance from a system administrator, we’ll forward it and leave a comment to let you know that your matter is being worked on. If you take advantage of the Managed Services package, any of the server administration tasks included there will be performed at a time that is suitable for you.

  • Top quality support service

  • An Exceptional Support Service

  • We’ll be online for you 24x7 to answer any enquiries that you may have regarding our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also require assistance handling server admin procedures, you can examine our Managed Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and troubleshooting services

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Our Web Hosting Control Panel is installed by default for each dedicated server. Among its functions is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most help articles have video versions that show all the operations that you can carry out in a highly illustrative manner. You can find all the educational articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.