The access to the customer and tech support that a shared web hosting company provides will tell you a lot for the services they offer too. If you're allowed to use just e-mails and tickets, you have most probably discovered a reseller and not the hosting supplier. When this is the case, you may have to wait for a couple of days in order to get an issue resolved as your reseller may not be checking their communication regularly or they may have to get in touch with the real web hosting company for extra help. When the supplier can provide different means of communication with fast response time which are available at any moment, they are almost certainly the top provider, not only a reseller. Therefore you'll reap the benefits of well-timed assistance and quality support because they will have instant access to the servers where your account is. No matter what the trouble - technical or sales, it's generally better to have the option to contact your web hosting company right away via your preferred method of communication.
24/7 Customer Support in Shared Web Hosting
All of our shared web hosting service come with 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our solutions before you make an order or you're an existing customer and you have any question or a issue, you're able to contact us any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several telephone lines worldwide for your convenience plus live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more technical matters or any troubles that require more time to research and resolve. Unlike a number of other website hosting suppliers, our trouble tickets come with a guaranteed maximum response time of just 1 hour, therefore whatever your problem is, it'll be resolved timely and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You're able to test our support services even before you aquire a semi-dedicated server account from our company since we have telephone and online chat support for pre-sales, billing and basic queries. Our agents will assist you to pick the perfect plan or supply you with info about our servers, so as to check whether the system requirements for your sites are met. When you are an existing client, you will also be able to get in touch with us via electronic mail or via our ticketing system, which can be accessed from the Hepsia hosting Control Panel. We guarantee that every time you use any of these 2 ways of contact, you will get an answer within a maximum of 1 hour and that’s 24/7, including weekends and official holidays. If you've used the hosting services of other companies, even big ones, you're able to compare the response time since it ordinarily takes a whole day for them to take care of a support ticket.
24/7 Customer Support in VPS Servers
Each and every VPS server plan that we provide comes with 24/7 customer and tech support, therefore in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you will be able to contact us anytime, even holidays and weekends. For your convenience, we supply different means of communication - phone support with a couple of local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters because it will be easier to track what's going on. The maximum warranted response time for all the emails and tickets is an hour, but it rarely takes that long to receive support. When you obtain the Managed Services upgrade that we offer, our administrators will also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time guarantee, you will get prompt support when you acquire a dedicated server through our company. Our customer and technical support teams are online 24/7/365, which means that every time you open a ticket from your billing account or you send an email related to any problem with your server or the pre-installed software on it at any time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the perfect option when the matter in question needs a longer period of time to be resolved or when it should be forwarded to our admins, because it is much easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you're able to call us or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.