A live chat is among the many ways of communication supplied by some website hosting providers as part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical assistance. This method of communication is faster compared to a support ticket and it'll make it less likely to misspell or misunderstand anything compared to a telephone call with an agent. Furthermore, if the problem that you experience requires some time to be investigated and resolved, you are able to do something else in the meantime instead of just waiting, as you would have to do when you call. Also, you can take advantage of a live chat assistance service for free as long as you have world wide web accessibility even if your web hosting provider is based in another country and they don't have a local telephone number you can call.
Live Chat Support in Shared Web Hosting
In addition to the telephone and ticket support, our company provides live chat support too. You'll be able to get in touch with us every single day, including weekends and holidays, and we can give you more information about the shared web hosting service that we offer if you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Although for entirely tech issues you'll need to open a trouble ticket to our technical support team, since such issues will require more time to be dealt with, you may still contact us on our live chat for some technical info. To give you an example, we are able to assist you to set up an email address in your e-mail client or troubleshoot a variety of issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you will be able to talk with a live person.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all of our prospective and active clients. If you're searching for a new website hosting account, you will be able to chat in real time to one of our representatives and receive more information about our Linux semi-dedicated hosting service in order to choose the optimal package for your sites. If you already have an account with us, we will support you timely with billing, general and first-level technicalissues. Although in some cases you'll need to open a support ticket since there're things that can't be resolved through a live chat, we'll be able to help you with lots of basic tasks, for instance setting up an email account in an email client or redirecting one domain name to another. In this way, you'll receive timely support and you will save plenty of time.